The way how we are using the social media where we engage our self-more in online chat than phone call. Now a days we prefer more on texts , online chat over phone call to connect with each other , even now a days we prefer online chat when we try to contact with customer care as consumer , because chat is more convenience and disturbance free .
We lead a very busy life where phone call can be a disturbance sometime, as we are not always in the situation to call someone or the person whom we are calling is free to receive our call, we may be at office , meeting, hospital or any other place where phone calls are strictly not allowed or we may not be in the mood to talk with anyone so at that time online chat can be much beneficial .
Below I have mentioned my opinion why chat is better option than phone calls…
It Reduce The Cost
Phone calls can be expensive mode of communication specially for a talk of long duration such as customer care support , discussion on any matter and more if we contact between two nations then it will really hurt our pocket. But online chat is inexpensive we can connect with people whether from our locality or people from another nation with the same cost .
Company who do telemarketing or sales and services over phone can bring which volume to its operation costs if the volume of the calls is so much , the same company can minimize the cost by using online chat support which is also more preferable by the consumers .
Disturbance Free
As told above , chat is a disturbance-free mode of interaction, we don’t know the person what he is doing, where he is whom we are calling , our call can be a disturbance for him/her at the moment or someone who is trying to call us may don’t know what we are doing right now, we may be at our work place , talking with boss on some serious topic or whatever at that time phone call can be a disturbance . But If we seek a better interactive option then there is nothing better than online chat . we can interact with the people without any disturbance , chat is more expressive and people are more comfortable with chat than phone call .
People love live chat
If you ask me both as consumer or seller which option do I prefer to connect with consumer or seller? I will say its live chat , as a consumer I prefer live chat to connect with seller or customer care because I cannot be much expressive over phone call as I can be on live chat , as well as I can use live chat from any place anytime without disturbing other. As a seller I prefer live chat because to keep my number private as well as it is more convincible than phone calls .
This post has been written for Happy Hours at indiblogger held by www.quikr.com
